As quoted in:
Herold, Benjamin. “Hacked Twitter Accounts a New Headache for Schools.” Education Week. 28 September 2017.
“Platforms such as Twitter are awash in offensive, abusive, and otherwise problematic content, and they are even getting called to testify before Congress for their roles in enabling foreign governments to spread misinformation and meddle in elections. And their strategy of relying on algorithms and technology to respond to problems doesn’t appear to be working very well, Levin said.”
“‘I think one lesson for schools is that if you’re going to use free, cloud-based services, it may be very challenging to reach someone who can help you in a timely manner,’ he said. ‘You’re really at their mercy.'”
“Twitter officials did not respond to requests for comments sent via their platform.”